Diploma of Community Services
Course Code: CHC52021 | CRICOS Code: 112473B


Community Services

Delivery Mode



104 Weeks

Course Description

Course Code: CHC52021 | CRICOS Code: 112473B


This qualification reflects the role of individuals in the community, home or residential care setting who work under supervision and delegation as a part of a multi-disciplinary team, following an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason.

These individuals take responsibility for their own outputs within the scope of their job role and delegation. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

This qualification requires that the learner complete a total of at least 400 hours of work placement in at least two community service organisations in Australia. This consists of a 200-hour placement in year one and a further 200-hour placement in year two.

Course Duration/Fee
Course Duration: 104 Weeks
Course Fee: $AU 30,000
Non Course Fee: $AU 6,500
Estimated Total Course Cost: $AU 36,500
Mode of Delivery
Blended (Face to Face + Online)
Intake Dates
2024 Intake Dates
January, 2024
April, 2024
July, 2024
October, 2024
Entry Requirements
The following are the admission requirements of Lead College:
  • Must be 18 years of age or older at the time of course commencement
  • Must have completed Australian Year 12 or equivalent level of schooling
  • English proficiency is exempted if the applicant has Certificate IV or higher qualification with an Australian institution (for onshore students only)
  • Must demonstrate English level of IELTS 6.0 overall with no band less than 5.5 or equivalent, such as:
    • IBT 60
    • PTE 50
    • CAE 169
    • OET C
    • Duolingo 95
    • General English Advanced*
    • MOI Certificate
    • Certificate III or higher qualification with an Australian institution.
  • The applications will be reviewed thoroughly and will be decided on individual basis. Some prospective students may be asked to undertake an LLN assessment or enrolment interview prior to acceptance.
  • Must have the ability to undertake work placements at two community services organisations.
*General English Upper Intermediate is generally considered to be between 5-5.5 IELTS.

Assessments may include written questions, demonstration of tasks/techniques, group activities, in class activities, role play, presentation, work based project, research projects, and workplace observations/evidences.

Award Requirements

Students will need to successfully complete all units in this course to receive certificate of CHC52021 Diploma of Community Service. Learners who partially complete the qualification will receive a Statement of Attainment for the units they are deemed competent.

It is mandatory to complete work placement hours to be eligible for attainment of this qualification.

Vocational Placement

This qualification requires that the learner complete a total of at least 400 hours of work placement in at least two community service organisations in Australia. This consists of a 200-hour placement in year one and a further 200-hour placement in year two.

Before commencing work placement students must meet the following mandatory requirements at their own expense.

Students will be communicated when to obtain these documents.

  • National Police Check 30 days before placement using the linkhttps://www.afp.gov.au/what-we-do/services/criminal-records/national-police-checks
  • Evidence of current Influenza Vaccination as of the 1st May 2020 onwards is required.
  • Working with Children check using link https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check
Career Pathway

This qualification enables the student to seek employment in the following job roles:

  • Community services worker
  • Case manager
  • Family support worker
  • Client services manager
  • Community development officer
  • Service manager and/or program coordinator
Essential Information


Lead College recognises qualifications issued by other RTOs. Lead College will accept and mutually recognise the qualifications and Statements of Attainment awarded by any other registered training organisation unless precluded by licensing requirements. We can also grant you Credit Transfer for subjects or units you have completed where equivalence can be established between the unit in your course, and the subject or unit you have completed.

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

During the entry process and interview stage LEAD College will discuss with you the process and options for RPL.  Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence.


USI is needed for all students studying with LEAD College. From 1 January 2015 for undertaking Nationally Recognised Training delivered by a Registered Training Organisation the students will need to have a Unique Student Identifier (USI). The USI is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed. Please see the official USI website https://www.usi.gov.au.The student after enrolment is required to create USI (Unique Student Identifier) or allow LEAD College to create an USI on their behalf.


Relevant resources are available at LEAD College to ensure that the students settle in well, smoothly transit life in new places and achieve the required level of competency in all accredited courses. Our staff assists in how to seek help with local welfare and guidance services.


Orientation to assist students is provided by LEAD College as an age and culturally appropriate program. Please refer Pre-enrolment Information Pack at www.leadcollege.edu.au Students will be permitted to attend classes only after they have attended and completed the orientation session for the enrolled courses.

Pathway From Qualification

After completing CHC52021– Diploma of Community Services you may progress to higher education courses.

Units Of Competency
The CHC52021 Diploma Of Community Services requires the completion of the following Units (including 12 core and 8 electives).
Core units
CHCCCS004 Assess co-existing needs
CHCCCS007 Develop and implement service programs
CHCCCS019 Recognise and respond to crisis situations
CHCCSM013 Facilitate and review case management
CHCDEV005 Analyse impacts of sociological factors on people in community work and services
CHCDFV001 Recognise and respond appropriately to domestic and family violence
CHCDIV001 Work with diverse people
CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS003 Maintain work health and safety
CHCLEG003 Manage legal and ethical compliance
Elective units
CHCADV002 Provide advocacy and representation services
CHCCOM003 Develop workplace communication strategies
CHCCSL001 Establish and confirm the counselling relationship
CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCDIS017 Facilitate community participation and social inclusion
CHCDIV003 Manage and promote diversity
CHCMHS001 Work with people with mental health issues
CHCMHS004 Work collaboratively with the care network and other services
** Please note: Electives are subject to change to meet client and industry requirements.

Related Qualifications

CHC33021 Certificate III In Individual Support – 112470E

Course Code: CHC33021
CRICOS Code: 112470E

CHC43015 Certificate IV In Ageing Support – 097131J

Course Code: CHC43015
CRICOS Code: 097131J

CHC43121 Certificate IV In Disability Support– 112471D

Course Code: CHC43121
CRICOS Code: 112471D

CHC52021 Diploma Of Community Services – 112473B

Course Code: CHC52021
CRICOS Code: 112473B


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