Diploma of Community Services (Superseded)
Course Code: CHC52015 | CRICOS Code: 097136D


Community Services

Delivery Mode



104 Weeks

Course Description

Course Code: CHC52015 | CRICOS Code: 097136D


The Community Sector and Development is one of the fastest growing industry areas in Australia. This is an industry where people from diverse cultural backgrounds are especially welcome. If you would like to work in a rewarding career to provide support to sustain and nurture the functioning of individuals, families and groups, to maximise their potentials and enhance community wellbeing then studying the Diploma of Community Services (Case Management ) at Lead College is the way to go.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.


No pre-requisite requirement for this qualification as per course training package.


This qualification is accredited by the Australian Community Workers Association (ACWA). It is the mark of educational quality in Australia’s community services sector. The purpose of ACWA course accreditation is to ensure the graduates from this qualification are well qualified to work in the community services sector.

In undertaking this qualification, you will get hands-on experience as you learn to manage, coordinate and deliver life changing services to individuals, groups and the wider community. This qualification focuses on case management, giving you specialist skills to support people who will benefit from your help and support.

Once you complete this course, you are eligible for ACWA membership and you will be qualified to work as community services worker, family support worker, client services manager, community development officer, case manager, service manager and/or program coordinator. For more information, please visit acwa.org.au

Course Duration/Fee

Course Duration: 104 weeks
Course Fee: AUD $27,500 Non Tuition Fee: $4000
Enrolment Fee: AUD $350

Mode of Delivery

Blended (Face to Face + Online)

Intake Dates
2023 Intake Dates 2024 Intake Dates
30th January, 2023 29th January, 2024
06th March, 2023 04th March, 2024
24th April, 2023 22th April, 2024
29th May, 2023 27th May, 2024
17th July, 2023 15th July, 2024
21st August, 2023 19th August, 2024
09th October, 2023 07th October, 2024
13th November 2023 11th November 2024
Entry Requirements

The following are the Admission requirements of Lead college:

  • Must be 18 years of age or older at the time of course commencement
  • Some prospective students may be asked to undertake an LLN assessment or enrolment interview prior to acceptance.
  • Must have completed Australian Year 12 or equivalent level of schooling or a Certificate IV or higher qualification with an Australian institution.
  • Must demonstrate English level of IELTS 5.5 with no band less that 5.0 or equivalent.
  • Must have the ability to undertake work placements at two community services organisations.

Assessments may include written questions, demonstration of tasks/techniques, group activities, in class activities, role play, presentation, work based project, research projects, and workplace observations/evidences.

Award Requirements

Students will need to successfully complete all units in this course to receive certificate of CHC52015 Diploma of Community Service. Learners who partially complete the qualification will receive a Statement of Attainment for the units they are deemed competent.

It is mandatory to complete work placement hours to be eligible for attainment of this qualification.

Vocational Placement

This qualification requires that the learner complete a total of at least 400 hours of work placement in at least two community service organisations in Australia. This consists of a 200-hour placement in year one and a further 200-hour placement in year two.

Before commencing work placement students must meet the following mandatory requirements at their own expense.

Students will be communicated when to obtain these documents.

  • National Police Check 30 days before placement using the linkhttps://www.afp.gov.au/what-we-do/services/criminal-records/national-police-checks
  • Evidence of current Influenza Vaccination as of the 1st May 2020 onwards is required.
  • Working with Children check using link https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check
Career Pathway

This qualification enables the student to seek employment in the following job roles:

  • Community services worker
  • Case manager
  • Family support worker
  • Client services manager
  • Community development officer
  • Service manager and/or program coordinator
Essential Information


Lead College recognises qualifications issued by other RTOs. Lead College will accept and mutually recognise the qualifications and Statements of Attainment awarded by any other registered training organisation unless precluded by licensing requirements. We can also grant you Credit Transfer for subjects or units you have completed where equivalence can be established between the unit in your course, and the subject or unit you have completed.

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

During the entry process and interview stage LEAD College will discuss with you the process and options for RPL.  Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence.


USI is needed for all students studying with LEAD College. From 1 January 2015 for undertaking Nationally Recognised Training delivered by a Registered Training Organisation the students will need to have a Unique Student Identifier (USI). The USI is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed. Please see the official USI website https://www.usi.gov.au.The student after enrolment is required to create USI (Unique Student Identifier) or allow LEAD College to create an USI on their behalf.


Relevant resources are available at LEAD College to ensure that the students settle in well, smoothly transit life in new places and achieve the required level of competency in all accredited courses. Our staff assists in how to seek help with local welfare and guidance services.


Orientation to assist students is provided by LEAD College as an age and culturally appropriate program. Please refer Pre-enrolment Information Pack at www.leadcollege.edu.au Students will be permitted to attend classes only after they have attended and completed the orientation session for the enrolled courses.

Pathway From Qualification
After completing CHC52015– Diploma of Community Services you may progress to higher education courses.
Units Of Competency
The CHC52015 Diploma Of Community Services requires the completion of the following 16 Units (including 8 core and 8 electives).
Core units
CHCDEV002 Analyse impacts of Sociological factors on clients in community work and services
CHCMGT005 Facilitate workplace debriefing and support processes
CHCLEG003 Manage legal and ethical compliance
HLTWHS004 Manage work health and safety
CHCPRP003 Reflect on and improve own professional practice
CHCDIV003 Manage and promote diversity
CHCCOM003 Develop workplace communication strategies
CHCCCS007 Develop and implement service programs
Elective units
CHCCDE010 Develop and lead community engagement strategies to enhance participation
CHCCSL001 Establish and confirm the counselling relationship
CHCCSM004 Coordinate complex case requirements
CHCDIV001 Work with Diverse People
CHCDEV001 Confirm client development status
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCCS004 Assess co-existing needs
CHCCSM006 Provide case management supervision
** Please note: electives may vary by state and are subject to change to meet client and industry requirements.

Related Qualifications

CHC33015 Certificate III In Individual Support – 097221G

Course Code: CHC33015
CRICOS Code: 097221G

CHC43015 Certificate IV In Ageing Support – 097131J

Course Code: CHC43015
CRICOS Code: 097131J

CHC43115 Certificate IV In Disability – 097222F

Course Code: CHC43115
CRICOS Code: 097222F

CHC52015 Diploma Of Community Services – 097136D

Course Code: CHC52015
CRICOS Code: 097136D

Community Services – Packaged Courses

7 Packaged Courses