Diploma of Community Service
Course Code: CHC52015 | CRICOS Code: 097136D


Community Services

Delivery Mode



104 Weeks

Course Description

Course Code: CHC52015 | CRICOS Code: 097136D


The Community Sector and Development is one of the fastest growing industry areas in Australia. This is an industry where people from diverse cultural backgrounds are especially welcome. If you would like to work in a rewarding career to provide support to sustain and nurture the functioning of individuals, families and groups, to maximise their potentials and enhance community wellbeing then studying the Diploma of Community Services (Case Management ) at Lead College is the way to go.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.

To achieve this qualification, you must have completed mandatory 400 hours of work placement (200 hours in Year 1 and 200 hours in Year 2)


No pre-requisite requirement for this qualification as per course training package.


This qualification is accredited by the Australian Community Workers Association (ACWA). It is the mark of educational quality in Australia’s community services sector. The purpose of ACWA course accreditation is to ensure the graduates from this qualification are well qualified to work in the community services sector.

In undertaking this qualification, you will get hands-on experience as you learn to manage, coordinate and deliver life changing services to individuals, groups and the wider community. This qualification focuses on case management, giving you specialist skills to support people who will benefit from your help and support.

Once you complete this course, you are eligible for ACWA membership and you will be qualified to work as community services worker, family support worker, client services manager, community development officer, case manager, service manager and/or program coordinator.

Course Duration/Fee

Course Duration: 104 weeks
Course Fee: AUD $26,000 (Includes Material, Enrolment and Placement Fees)
Enrolment Fee: AUD $350

Mode of Delivery

Blended (Face to Face + Online)

Intake Dates
15th February 20213rd January 2022
5th April 20217th February 2022
10th May 20214th April 2022
5th July 20219th May 2022
9th August 20214th July 2022
4th October 20218th August 2022
8th November 20213rd October 2022

* Please note that this course is available in Parramatta, Haymarket and Perth Campus.

Entry Requirements

The following are the Admission requirements of Lead college:

International Student
  1. 18 years of age or above at the time of enrolment
  2. Must have completed Year 12 or equivalent.
  3. IELTS Overall 6.0 with no band less than 5.5 / TOEFL IBT 60 / PTE
    Academic 50 / CAE 169 / OET PASS/ GE Advanced Level/ MOI
    Certificate or equivalent or CERT IV level in Australian Qualification.
  4. Must complete an LLN Assessment – diagnostic process to
    identify if prospective student requires LLN Support.
  5. Must complete the FaceCruit Interview test with Lead College
    Admissions Officer.
  6. Physically fit to complete mandatory work placement hours –
    400 hours

You will be assessed in the classroom and workplace. Assessments include written questions, demonstration of tasks/techniques, group activities, in class activities, written work, role play, presentation, work based project, and research projects.

Award Requirements

Students will need to successfully complete all units in this course to receive certificate of CHC52015 Diploma of Community Service. Learners who partially complete the qualification will receive a Statement of Attainment for the units they are deemed competent.

It is mandatory to complete work placement hours to be eligible for attainment of this qualification.

Vocational Placement

All students need to complete their work placement which is an essential component of this qualification to consolidate the student’s knowledge within the Community services environment.

All students are required to complete 4oo hours work placement ,200 hours in year one and 200 hours in year two. Lead College help students find placements.

Before commencing work placement students must meet the following mandatory requirements at their own expense. Students will be communicated when to obtain these documents.

  • National Police Check 30 days before placement using the linkhttps://www.afp.gov.au/what-we-do/services/criminal-records/national-police-checks
  • Evidence of current Influenza Vaccination as of the 1st May 2020 onwards is required.
  • Working with Children check using link https://www.kidsguardian.nsw.gov.au/child-safe-organisations/working-with-children-check
Career Pathway

This qualification enables the student to seek employment in the following job roles:

  • Community services worker
  • Case manager
  • Family support worker
  • Client services manager
  • Community development officer
  • Service manager and/or program coordinator
Essential Information


Lead College recognises qualifications issued by other RTOs. Lead College will accept and mutually recognise the qualifications and Statements of Attainment awarded by any other registered training organisation unless precluded by licensing requirements. We can also grant you Credit Transfer for subjects or units you have completed where equivalence can be established between the unit in your course, and the subject or unit you have completed.

Recognition of Prior Learning (RPL) is a process where skills and knowledge that you have gained through work and life experience and other unrecognised training can be formally recognised.

During the entry process and interview stage LEAD College will discuss with you the process and options for RPL.  Suitability is often determined on how much experience you have in a certain area, your work history and previous training. If RPL is determined as a possibility for you, you will be provided with a kit that will guide you in working through each unit to determine relevant skills and experience and identify whether you would be able to provide the required evidence.


USI is needed for all students studying with LEAD College. From 1 January 2015 for undertaking Nationally Recognised Training delivered by a Registered Training Organisation the students will need to have a Unique Student Identifier (USI). The USI is available online and at no cost to the student. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed. Please see the official USI website https://www.usi.gov.au.The student after enrolment is required to create USI (Unique Student Identifier) or allow LEAD College to create an USI on their behalf.


Relevant resources are available at LEAD College to ensure that the students settle in well, smoothly transit life in new places and achieve the required level of competency in all accredited courses. Our staff assists in how to seek help with local welfare and guidance services.


Orientation to assist students is provided by LEAD College as an age and culturally appropriate program. Please refer Pre-enrolment Information Pack at www.leadcollege.edu.au Students will be permitted to attend classes only after they have attended and completed the orientation session for the enrolled courses.

Pathway From Qualification

After completing CHC52015 Diploma of Community Services you may progress to a Bachelor of Community management at a University of your choice.

Units Of Competency

The CHC52015 Diploma Of Community Services requires the completion of the following 16 Units (including 8 core and 8 electives).

Core units 
CHCCCS007Develop and implement service programs
CHCCOM003Develop workplace communication strategies
CHCDEV002Analyse impacts of sociological factors on clients in community work and services
CHCDIV003Manage and promote diversity
CHCLEG003Manage legal and ethical compliance
CHCMGT005Facilitate workplace debriefing and support processes
CHCPRP003Reflect on and improve own professional practice
HLTWHS004Manage work health and safety

Note: Not all elective units listed may be available to study, please enquire for more information before enrolling.

Group A electives – CASE MANAGEMENT specialisation 
CHCCCS004Assess co-existing needs
CHCCSM004Coordinate complex case requirements
CHCCSM005Develop, facilitate and review all aspects of case management
CHCCSM006Provide case management supervision
CHCCSM007Undertake case management in a child protection framework
Group B electives – SOCIAL HOUSING specialisation 
CHCADV004Represent organisation in court or tribunal
CHCSOH002Manage and maintain tenancy agreements and services
CHCSOH008Manage head lease
CHCSOH009Develop quality systems in line with registration standards
CHCSOH011Develop social housing enterprise opportunities
CHCSOH012Acquire properties by purchase or transfer
CPPDSM5005AContribute to a detailed property feasibility study
CPPDSM5013ADevelop a tenancy mix strategy
CPPDSM5022AImplement asset management plan
CPPDSM5026AManage a consultant property project team
CPPDSM5034AMonitor performance of property or facility portfolio
CPPDSM6007ADevelop lifecycle asset management plan
Group C electives – STATUTORY & FORENSIC CHILD, YOUTH & FAMILY WELFARE specialisation 
CHCCCS004Assess co-existing needs
CHCCSL001Establish and confirm the counselling relationship
CHCCSM005Develop, facilitate and review all aspects of case management
CHCCDE011Implement community development strategies
CHCDEV001Confirm client developmental status
CHCMHS013Implement trauma informed care
CHCPRT001Identify and respond to children and young people at risk
CHCPRT003Work collaboratively to maintain an environment safe for children and young people
Other electives 
CHCADV002Provide advocacy and representation services
CHCADV003Represent clients in court
CHCADV005Provide systems advocacy services
CHCAGE001Facilitate the empowerment of older people
CHCAOD004Assess needs of client with alcohol and other drugs issues
CHCAOD005Provide alcohol and other drug withdrawal services
CHCAOD007Develop strategies for alcohol and other drugs relapse prevention and management
CHCAOD008Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues
CHCAOD009Develop and review individual alcohol and other drugs treatment plans
CHCCCS003Increase the safety of individuals at risk of suicide
CHCCCS009Facilitate responsible behaviour
CHCCCS019Recognise and respond to crisis situations
CHCCCS024Support individuals with autism spectrum disorder
CHCCDE007Develop and provide community projects
CHCCDE008Support community action
CHCCDE009Develop and Support community leadership
CHCCDE010Develop and lead community engagement strategies to enhance participation
CHCCDE012Work within organisation and government structures to enable community development outcomes
CHCCDE015Develop and implement a community renewal plan
CHCCOM004Present information to stakeholder groups
CHCCSL002Apply specialist interpersonal and counselling interview skills
CHCCSL003Facilitate the counselling relationship and process
CHCCSL007Support counselling clients in decision-making processes
CHCDEV003Analyse client information for service planning and delivery
CHCDFV006Counsel clients affected by domestic and family violence
CHCDFV007Work with users of violence to effect change
CHCDIS005Develop and provide person-centered service responses
CHCDIS006Develop and promote positive person-centered behaviour supports
CHCDIS008Facilitate community participation and social inclusion
CHCDIS010Provide person-centered services to people with disability with complex needs
CHCDIV002Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCEDU002Plan health promotion and community intervention
CHCEDU003Provide sexual and reproductive health information to clients
CHCEDU004Develop, implement and review sexual and reproductive health education programs
CHCEDU009Provide parenting, health and well-being education
CHCFAM001Operate in a family law environment
CHCFAM003Support people to improve relationships
CHCFAM004Facilitate changeovers
CHCFAM005Facilitate and monitor contact
CHCFAM006Assist families to self-manage contact
CHCGRP002Plan and conduct group activities
CHCINM001Meet statutory and organisation information requirements
CHCLLN001Respond to client language, literacy and numeracy needs
CHCMGT001Develop, implement and review quality framework
CHCMGT002Manage partnership agreements with service providers
CHCMGT003Lead the work team
CHCMGT004Secure and manage funding
CHCMGT006Coordinate client directed services
CHCMHS001Work with people with mental health issues
CHCMHS002Establish a self-directed recovery relationship
CHCMHS003Provide recovery oriented mental health services
CHCMHS004Work collaboratively with the care network and other services
CHCMHS005Provide services to people with with co-existing mental health and alcohol and other drugs issues
CHCMHS006Facilitate the recovery process with the person, family and carers
CHCMHS008Promote and facilitate self advocacy
CHCMHS011Assess and promote social, emotional and physical wellbeing
CHCPOL002Develop and implement policy
CHCPOL003Research and apply evidence to practice
CHCPRP001Develop and maintain networks and collaborative partnerships
CHCPRP003Reflect on and improve own professional practice
CHCPRP004Promote and represent the service
CHCPRP005Engage with health professionals and the health system
CHCPRT002Support the rights and safety of children and young people
CHCPRT008Provide supervision in a secure system
CHCSET001Work with forced migrants
CHCSET002Undertake bicultural work with forced migrants in Australia
CHCSOH001Work with people experiencing or at risk of homelessness
CHCYTH001Engage respectfully with young people
CHCYTH004Respond to critical situations
CHCYTH005Develop and implement procedures to enable young people to address their needs
CHCYTH010Provide services for young people appropriate to their needs and circumstances
CHCYTH012Manage service response to young people in crisis
HLTAID006Provide advanced first aid
BSBATSIW515Secure funding
BSBFIM501Manage budgets and financial plans
BSBHRM506Manage recruitment selection and induction processes
BSBHRM513Manage workforce planning
BSBINN601Lead and manage organisational change
BSBMGT404Lead and facilitate off-site staff
BSBMGT502Manage people performance
BSBMGT516Facilitate continuous improvement
BSBMGT605Provide leadership across the organisation
BSBPMG511Manage project scope
BSBPMG512Manage project time
BSBPMG513Manage project quality
BSBPMG514Manage project cost
BSBPMG515Manage project human resources
BSBPMG516Manage project information and communication
BSBPMG519Manage project stakeholder engagement
BSBPMG522Undertake project work
BSBPUB504Develop and implement crisis management plans
BSBRSK501Manage risk
BSBWOR403Manage stress in the workplace
BSBWOR502Lead and manage team effectiveness
CPPSEC3013AControl person using empty hand techniques
PSPGOV506ASupport workplace coaching and mentoring
TAEDEL502AProvide advanced facilitation practice

Related Qualifications

CHC43115 Certificate IV In Disability – 097222F

Course Code: CHC43115
CRICOS Code: 097222F

CHC52015 Diploma Of Community Services – 097136D

Course Code: CHC52015
CRICOS Code: 097136D

CHC33015 Certificate III In Individual Support – 097221G

Course Code: CHC33015
CRICOS Code: 097221G

CHC43015 Certificate IV In Ageing Support – 097131J

Course Code: CHC43015
CRICOS Code: 097131J

Community Services – Packaged Courses

7 Packaged Courses

Application for Enrolment – International Students

Prospective students are required to complete and submit this duly filled form (Application for Enrolment – International Students) to Lead College Pty Ltd with the supporting documents as stated.

1. Please read through the International Student Handbook and Policies and Procedures which can be found on our website at: https://leadcollege.edu.au or with an authorised agent of Lead College.

2. No enrolment will be processed unless this form is fully completed. You will need to sign the declaration at the end of this document to acknowledge your understanding and agreement of the enrolment conditions.

3. For more information on the eligibility requirements for the student visa processing, please visit the Australian
immigration website at: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing/student-500

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